Jl. Gajah Mada No.188, Glodok, Jakarta, Kota Jakarta Barat, Daerah Khusus Ibukota Jakarta 11120

As the COVID-19 situation continues to evolve around the world, we would like to assure you that the safety and wellbeing of our guests and employees are our top priority at Novotel Jakarta Gajah Mada.

As the current circumstances may have affected your travel plans, we have updated our reservation and cancellation policies to provide more flexibility and peace of mind when booking a stay with us.


We are very happy to assist your inquiry through whatsapp chat to this number +6281319037877 (09:00 - 20:00 LT)

The processing will take minimum 4 weeks until the whole amount shows back on your bank statement. Reasons for this are the billing cycle of your account and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. For more details see cancellation policy above.

In case a reservation that you make is not confirmed, we will not charge you anything on your credit card and release the whole amount that was held on it immediately. Now after we do this, it will still take a maximum of 2-4 weeks for the bank to process this and for the money to show back on your bank statement.